Refund Policy

Our Commitment

At NACM, we are committed to providing high-quality educational courses for healthcare professionals. We understand that sometimes circumstances change, and we aim to be fair and transparent with our refund policy.

Refund Eligibility

Full Refund

You are eligible for a full refund if you cancel your course booking:

  • More than 14 days before the course start date
  • Within 24 hours of booking (if course starts in more than 7 days)

Partial Refund (50%)

You are eligible for a 50% refund if you cancel:

  • Between 7-14 days before the course start date

No Refund

Unfortunately, we cannot offer refunds for cancellations made:

  • Less than 7 days before the course start date
  • After the course has started
  • For no-shows without prior cancellation

Transfer Policy

If you cannot attend your booked course, you may transfer your booking to:

  • A future course date (subject to availability)
  • Another eligible healthcare professional

Transfer requests must be made at least 48 hours before the course start date.

How to Request a Refund

  1. Email us at refunds@nacm.org.uk with your booking reference
  2. Include your reason for cancellation
  3. We will process your request within 5 business days
  4. Refunds will be credited to your original payment method

Exceptional Circumstances

We understand that exceptional circumstances may arise. Cases involving medical emergencies or bereavement will be reviewed on an individual basis. Please contact us directly to discuss your situation.

Course Cancellation by NACM

In the unlikely event that we need to cancel a course, you will receive a full refund or the option to transfer to another course date at no extra cost.

Last updated: November 2024