Course Support
Get the help you need to succeed in your healthcare education journey
Get Support Your Way
Choose the support method that works best for you
Live Chat
Get instant help with course questions
Support Ticket
Track your issue with a dedicated ticket
Common Issues & Solutions
Quick solutions to frequently encountered problems
Course Access
Cannot access my enrolled course
Check your email for course access instructions. If still unable to access, ensure you're logged in with the correct account.
Course materials not loading
Clear your browser cache and cookies, then refresh the page. Try using a different browser or device.
Video content not playing
Ensure you have a stable internet connection. Try updating your browser or disabling browser extensions.
Technical Issues
Login problems
Reset your password using the "Forgot Password" link. Check your email for reset instructions.
Slow loading or timeouts
Check your internet connection speed. Close other applications using bandwidth. Try accessing during off-peak hours.
Mobile app not working
Update the app to the latest version. Restart your device. Uninstall and reinstall if issues persist.
Certificates & Records
Certificate not available after completion
Ensure you've completed all required modules and assessments. Certificates are generated within 24 hours of completion.
Need transcript or completion record
Download from your dashboard under "My Certificates" or contact support for official transcripts.
Incorrect information on certificate
Contact support immediately with your certificate ID and the correct information for amendment.
System Requirements
Ensure optimal performance with these requirements
Minimum Requirements
- Modern web browser (Chrome 80+, Firefox 75+, Safari 13+, Edge 80+)
- Stable internet connection (5 Mbps minimum)
- 2GB available RAM
- JavaScript enabled
- Cookies and local storage enabled
Recommended
- Latest version of Chrome, Firefox, or Safari
- High-speed internet connection (25+ Mbps)
- 4GB+ available RAM
- Large screen display (1024x768 minimum)
- Updated operating system (Windows 10+, macOS 10.14+, Linux)
Internet Connection Test
Having connection issues? Test your internet speed to ensure it meets our requirements.
Emergency Contacts
For urgent issues that cannot wait for regular support
Course Deadline Emergency
Emergency Course Extension
Technical Emergencies
Technical Support
Additional Resources
Explore more ways to get help and improve your learning experience