Platform & Technical Help
Technical Support Centre
Get technical assistance for the NACM learning platform, troubleshoot issues, and find system requirements and compatibility information.
CPD Accredited Training
What We Can Help With
Our technical support team assists with all aspects of the NACM learning platform.
Platform Access
Help with logging in, password resets, and accessing your course materials.
Mobile Support
Mobile app installation, synchronization, and offline content access.
Connectivity Issues
Troubleshooting internet connection problems and streaming issues.
Download Problems
Assistance with downloading course materials, certificates, and resources.
Browser Compatibility
Browser settings, compatibility issues, and optimization recommendations.
Security & Privacy
Account security, privacy settings, and data protection assistance.
System Requirements
Ensure your device meets these requirements for the best learning experience.
Desktop/Laptop
- Windows 10+ or macOS 10.14+
- Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
- 4GB RAM minimum, 8GB recommended
- Stable internet connection (5+ Mbps)
- Audio speakers or headphones
- Webcam and microphone for interactive sessions
Mobile Devices
- iOS 13+ or Android 8.0+
- NACM mobile app from App Store/Play Store
- 2GB free storage space
- 3G/4G/WiFi connection
- Audio capability
- Updated mobile browser for web access
Network Requirements
- Minimum 5 Mbps download speed
- Stable connection without frequent drops
- Firewall allowing video streaming
- Corporate networks may need whitelisting
- VPN compatibility (if required)
- Low latency for live sessions
Common Issues & Solutions
Quick solutions to the most frequently encountered technical issues.
Cannot log in to platform
Symptoms:
- • Invalid login credentials
- • Account locked
- • Password not working
Solutions:
- Use password reset function
- Check email for activation link
- Clear browser cookies and cache
- Try incognito/private browsing mode
Video not playing or buffering
Symptoms:
- • Video won't start
- • Frequent buffering
- • Poor video quality
Solutions:
- Check internet connection speed
- Close other bandwidth-heavy applications
- Update browser to latest version
- Try different browser or device
Download not working
Symptoms:
- • Download fails
- • Corrupt files
- • Slow download speeds
Solutions:
- Disable browser pop-up blockers
- Check available storage space
- Try downloading with different browser
- Pause other downloads/streaming
Course content not loading
Symptoms:
- • Blank pages
- • Missing content
- • Error messages
Solutions:
- Refresh the page
- Clear browser cache and cookies
- Disable browser extensions temporarily
- Check if maintenance is scheduled
Quick Technical Actions
Common technical tasks you can complete immediately.
Clear Cache
Clear browser cache and cookies
Download App
Get the NACM mobile app
Browser Setup
Optimize browser settings
Live Chat
Get instant technical help
Still Need Technical Help?
Our technical support team is available 24/7 to help resolve any platform issues.
Live Chat
Instant help available
Email Support
tech@nacm.nexusmedical.uk
Emergency Line
+44 (0) 7911 123456